The terms, policies and conditions described below govern the use of this site (referred to as "Aero Protect", "Aero Protect Corporation"). Your use and/or placement of any order with AeroProtect.com constitute the acknowledgment and acceptance of all terms and conditions listed below. AeroProtect.com reserves the right to make changes to its website and terms and conditions at any time.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Aero Protect Corporation reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Credit Cards
We accept the following credit cards: Visa, MasterCard, Discover, as well as PayPal. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. PayPal users: Please note we only ship to confirmed addresses. Foreign PayPal users must be non-US verified.
Defective Items
If the item(s) you wish to return does not work, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise normally needs to be returned directly to the manufacturer for warranty repair or replacement.
Installing different radio parts in a model, installing and using a different battery than that which was supplied with the model, cutting of wires, and any other modifications will render your item as USED and UN-RETURNABLE.
Servo returns must include the complete unopened accessory package. Any servo return with an incomplete or missing accessory package will not be exchanged or refunded.
Returning an Item
Aero Protect Corporation will accept merchandise for return that was purchased from us provided you contact us within 3 days of receiving your package. The merchandise must be in new, unused condition and in its original packaging. All returns must be authorized by us via email or phone prior to you returning the items and must obtain an approved RMA number from us before returning anything to us. You are responsible for the cost of shipping returned items, We do not accept returns via COD or billed to us in any way. Please ship items back to Aero Protect with tracking information, we are not responsible for items lost in shipping on route back to us.
Please note there is a 15% restocking fee on any items that are not defective. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return 15 days from the date of purchase. Again, you must contact us prior to returning the items.
Refunds
A refund, exchange will not be made until all items are returned to AeroProtect.com. Shipping and handling charges are non-refundable. Orders placed by credit card will be refunded to the SAME credit card account only. All other non-credit card orders will be refunded by either company check or store credit. Refused shipments sent back to AeroProtect.com do not constitute a refund or credit. AeroProtect.com reserve the right to charge the customer shipping & handling costs for the refused shipment and a 30% restocking fee. Shipping and handling charges paid by customer for returned orders are non-refundable!
International Credit Card Purchases
Make photocopy of both sides of your credit card as well some form of picture identification such as a driver’s license, passport, etc. on a sheet of paper and e-mail it to use at sales@aeroprotect.com. If your bank sends your credit card statements to an address different to your domicile, you must include this address as well. International Customers paying with credit cards can place order online anytime, but please submit this e-mail so your order can be shipped promptly.
You can get the form to fill out and e-mail to us HERE! International customers paying with PayPal do not need to e-mail the form.
If you encounter issues or have questions, please email us at sales@aeroprotect.com
International Returns
We do not accept returns of any electronic components. We will accept returns on other items up to 7 days after receipt provided you notify us via email within 3 business days of your decision to return the merchandise. We will issue store credit only for any returns minus a 15% restocking fee.
The cost of returning any merchandise is responsibility of the customer unless its merchandise shipped by us in error. In this case, we will issue a credit to your account for the cost of returning the merchandise to us not to exceed $15. These items will not be subject to any restocking fees.
Items with manufacture warrantee can be shipped directly to manufacture for warrantee repairs. When shipping returned items, you are responsible to pack and ship items properly so the items do not get damaged or lost in transit. You must also properly insure your returned shipment incase it is lost, stolen or damaged. We are not responsible for items lost in shipping on route back to us.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Aero Protect Corporation or other parties only as an estimate. USPS issues confirmation numbers. These are not tracking numbers. All they tell you is that USPS has your package and will proceed to deliver it. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Aero Protect Corporation has no control over your Country's Customs operating time frame, Every Country has different speeds at which they operate. Please have patience and allow sufficient time for customs clearance to release packages. Packages not picked up at your postal service are categorized as REFUSED and will be subject to a 30% stocking fee. Some countries postal service sometimes do not leave delivery attempt notices to customers when they are not there. Please email us so we can work with you and/or provide you an updated delivery status.
We provide international customers with tracking numbers via electronic invoice AND emails containing tracking number. If you do not receive an electronic invoice please email us ASAP so we can re-send invoice to you.
PayPal eChecks and Personal/Business Checks
eChecks and personal/business checks are accepted for payments, Your order will ship out the moment check clears our bank.
Prices
All prices listed in our website, advertising and/or catalog do not include shipping & handling charges. All prices and descriptions are subject to change without notice. Orders shipped to Florida residents must include 7% sales tax.
Price Matching
We strive to bring you the best products at truly fair prices. There may be times when a competitor is offering a better price than the one listed on our website. Please contact us if this should occur and we'll do our best to meet this price. For this to happen, the competitor must have the same identical product on hand and listed for sale on their website. The product must be in stock. This is important as many times an out of stock or unavailable product is listed at an unrealistic, low price to generate customer interest. In any case, feel free to email us and we'll make every effort to verify if the competitive offer meets these requirements.
Rejection of Goods
As soon as the goods are delivered to Buyer, he/she shall inspect them. Notice in writing must given within (5) days after receipt of goods of any defect or omissions. Failure to give notice within (5) days after receipt shall constitute an irrevocable acceptance of the goods.
Out-of-Stock Products
Although we strive to keep adequate inventory levels of the goods we sell, there may be times when the product you have ordered is out-of-stock. Products that are unavailable at the time of shipping will not be automatically backordered unless you inform us otherwise. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will not be automatically backordered unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product's) shipped on a multiple shipment order. You will be contacted regarding any additional fees prior to shipping your order.
Li-Po battery packs
Li-Po batteries are great performers, but handling and maintaining (i.e. Usage, Charging, Storing, Disposal) You must follow manufactures recommendations. Aero Protect Corporation is not responsible for any damages caused by Li-Po damage. Li-Po packs should NOT be ran bellow 3v per cell under load or permanent cell damage will occur. Again, Please follow manufactures guidelines for each product. Any damage to Li-Po battery packs when run under specified voltage will not be accepted for returns or exchanges. If the Li-Po item you wish to return does not work, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective Li-Po merchandise normally needs to be returned directly to the manufacturer
for warranty repair or replacement.
Once your return has been received, it will be further inspected for approval we reserve the right to decline a return that does not abide to our return policy.
Taxes
Aero Protect Corporation shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Money Orders
Aero Protect Corporation accepts money orders in U.S. Dollars only. Orders are processed upon receipt of a money order.
Personal Checks
Aero Protect Corporation will accept a personal check in U.S. Dollars only. Orders will be processed when check clears our bank. Please email us prior to placing order.
Limits of responsibility
The user/customer is required to read all instruction manuals and follow the manufacturer's guidelines. Aero Protect Corporation cannot accept responsibility for that occurs during the use of any radio-controlled model. Great care should be taken when using radio controlled models. If you have questions or concerns contact us here sales@aeroprotect.com
Aero Protect Corporation will accept no responsibility for injury and/or crash damage or loss of models or their components as it is impossible to determine for certain whether said damage was the result of pilot error, radio system failure, momentary interference, mechanical failure, foul weather and/or any number of anomalies that are inherent in our hobby. Aero Protect Corporation cannot be held responsible for improper installation and/or use of our products purchased from us.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Aero Protect Corporation shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Aero Protect Corporation shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Aero Protect Corporation shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Aero Protect corporation. is not responsible for the operation of or content located on or through any such site. Copyright and Trademark Notice this site is owned and operated by Aero Protect Corporation. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Aero Protect Corporation. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without AeroProtect.com prior written permission.
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Aero Protect Corporation signs them or not. Aero Protect Corporation reserves the right to make changes to this site and these Conditions at any time.
Product Availability
Products usually ship the same business day or next business day. Excluding weekends and Holidays. |
